Remote Server Support
Our remote support package is a “must have” once you have invested in a server and have experienced hassle free computing that a perfect installation offers. You know that you do not want to return to the bad old days of multiple visits and the down time associated with computer faults, engineers on-site and in effective servers.
Bluestone Computing’s server engineers are proud of their installations and want to continue to look after your server, caring about the disk space and speed of access and that somebody is ensuring that the most up to date service packs and security patches are installed and activated. If you decide to invest in our remote server Support pack Bluestone engineers can seamlessly, and of cause inexpensively as there is no travel time or cost to consider, offer an incredible service that includes;
Server monitoring, logging and reporting.
Backup monitoring, logging and reporting.
Ongoing service pack and hotfix updates
Monthly check for updates of other back office software, such as exchange (email server)
Provide Email support to exchange servers
Agreeing and setting scheduled reboots if needed after for example installing updates
Our remote manager service where we can change and control access of users along with passwords.
If our solving the problem becomes ineffective over the remote link you still have the peace of mind knowing that we can still jump in our car getting to site in just a few minutes and get the job completed on-site.
Our “as required” ability to fix urgent problems on server without the time and expense of a visit
When a major Windows Service Pack is released we would advise that an on-site visit is preferable just in-case of problems.
Remote Access includes
The facility for an engineer to remotely connect to either the server or a workstation, in order to assist with the problem.
Benefits of Remote Support
Improved response times to the customer: an engineer can connect to a remote site far quicker than the time it takes to travel to site.
The skill sets available to the customer are greater, engineers can discuss the problem with colleagues, or the problem can be escalated to a senior engineer. The costs associated with travel on today's roads, can be eliminated, resulting in significant savings over traditional support services.
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